Terms & Conditions of Sales
Article 1 – Purpose
These general terms and conditions of sale govern reservations for stays in the following "Gîtes de France" labeled gîtes: Gîte du Couchant (G-XXXXX), Gîte du Levant (G-XXXXX), Gîte du Midi (G-XXXXX), Gîte de Ferdinand (G-XXXXX), as well as the bed and breakfast rooms and the table d'hôtes service offered by SARL Le Vieil Aiglun Experience, Montée du Vieil Aiglun, F-04510 Aiglun ( the lessor ), to the customer whose contact details are indicated in the contract or during the online booking.
Article 2 – Length of stay
The rental agreement is for a fixed term. Under no circumstances may the client claim any right to remain on the premises after the end of the rental period.
Article 3 – Conclusion of the contract
The reservation is now effective:
- Either upon receipt of a deposit of 25% of the total amount of the stay accompanied by a copy of the signed contract or the acceptance of the quote, sent by email (spethmarie@gmail.com) or postal mail (SARL Le Vieil Aiglun Experience, Le Vieil Aiglun, F-04510 Aiglun).
- Either at the end of the online booking process.
The rental agreement cannot be transferred, even partially, to third parties without the landlord's written consent. Any breach of this clause will result in the immediate termination of the stay at the client's expense, without refund.
Article 4 – Cancellation by the customer
Cancellations must be notified by email. If no response is received within 48 hours, they must be confirmed by registered mail.
A) Before arrival: the deposit remains with the lessor. For self-catering cottages, the balance may be claimed if the cancellation occurs less than 30 days before arrival. For bed and breakfasts, the balance may be claimed if the cancellation occurs less than 14 days before arrival.
B) If the client does not respond within 24 hours of the scheduled date, the contract becomes void. The deposit is retained and the balance is due.
C) Shortened stay: no refund.
Article 5 – Cancellation by the lessor
The lessor will reimburse the customer for all sums paid, as well as compensation equal to that which the customer would have incurred if the cancellation had occurred on their own initiative on that date.
Article 6 – Arrival
The customer must arrive on the date and time indicated. In case of late arrival, the rental company must be notified.
Article 7 – Settlement of the balance
The balance is to be paid upon entry to the premises.
Article 8 – Inventory of fixtures
An inventory can be drawn up jointly and signed by the client and the landlord or their representative upon arrival and departure from the property. If drawn up, the inventory serves as the reference in the event of a dispute concerning the condition of the premises. The client remains liable even if no inventory is drawn up.
The property is assumed to be perfectly clean upon the guest's arrival. Should any imperfection be noted, the guest must inform the owner as soon as possible, and in any case no later than 24 hours after arrival. The guest is responsible for cleaning the premises during their stay and before departure. The guest may arrange for end-of-stay cleaning upon payment of the fee indicated in the contract or during online booking. When requesting cleaning services, the client must order them at least 48 hours before departure. Using the cleaning service does not relieve the client of their obligation to leave the property in a reasonably clean condition; dishes must be washed and put away, and trash emptied.
Article 9 – Security Deposit
Upon the client's arrival, the lessor may request a security deposit. After a joint inspection of the property upon departure, this deposit is returned, less any deductions for the cost of repairs if damage is found.
In the event of early departure (before the time mentioned in this contract) preventing the inventory of fixtures on the day of the client's departure, the security deposit will be returned by the lessor within a period not exceeding one week. The possible absence of a security deposit does not exempt the client from their responsibilities regarding damage, deterioration, losses and/or incidents caused by them.
Article 10 – Use of the premises
The client must ensure the peaceful nature of the cottage and/or bed and breakfast and use it in accordance with its intended purpose. Any party or event is strictly prohibited.
Access to the cottage and/or guest room, its surroundings and common areas is strictly reserved for the occupants of the cottage and/or guest room listed on the contract or in the online booking.
Article 11 – Capacity
All reservations are made for a specific number of people. If the number of guests exceeds the capacity, the owner may refuse entry to the additional people. If the number of guests exceeds the number indicated in the contract or during online booking, but does not exceed the maximum capacity of the gîte and/or bed and breakfast, an additional charge will be payable by the guest. Any modification or cancellation of the contract will be considered to be at the guest's initiative.
Article 12 – Animals
Animals are not allowed. Failure to comply may result in refusal of entry and the contract being considered cancelled by the client.
Article 13 – Insurance
The client is responsible for any damage caused during their stay. They are required to have holiday insurance. Insurance can be purchased via the following link: ADAR Insurance .
Article 14 – Payment of supplements
The customer must pay at the end of their stay: tourist tax, cleaning service if applicable, and any additional charges.
Article 15 – Claims and disputes
Any complaint regarding the condition of the premises must be submitted to the Gîtes de France Departmental Office (info@gites-de-france-04.fr - +33 4 92 31 30 40) within 3 days of arrival. Any other complaint must be sent to them as soon as possible, by letter.
In the event of a persistent disagreement, disputes may be submitted to the quality department of the National Federation of Gîtes de France and Green Tourism, which will strive to find an amicable solution. National Federation of Gîtes de France and Green Tourism - 56 rue Saint Lazare – 75009 Paris.
Article 16 – Table d'hôtes service
Advance booking required 48 hours in advance, subject to availability. Service reserved for guests staying in bed and breakfast rooms. Any cancellation made less than 24 hours in advance may result in charges.
Article 17 – Personal Data
The customer's personal data is collected for booking and communication purposes. In accordance with the GDPR, the customer has the right to access, rectify, object to, erase, or transfer their data. To exercise these rights, please contact: spethmarie@gmail.com or SARL Le Vieil Aiglun Experience, Montée du Vieil Aiglun, F-04510 Aiglun.
The data is only kept for the time necessary for processing and is not transferred to third parties for commercial purposes.
Article 18 – Right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date. Therefore, all reservations are final.
Article 19 – Consumer Mediation
In the event of a dispute that cannot be resolved amicably, the customer may contact:
Tourism and Travel Mediator (MTV) – BP 80 303 – 75823 Paris Cedex 17 – www.mtv.travel
Booking implies full and complete acceptance of these terms and conditions.